Case 01 · Flagship
ReBoost
A national NGO · Crisis & organisational redesign
Challenge
Acute institutional crisis: trust between staff and leadership had broken down, accountability between the executive and the Vorstand was unclear, and the operating structure had grown without design. Reputational exposure was live.
Approach
A structured programme: confidential diagnostic interviews across all levels; cross-functional working groups chaired to produce decisions; town halls at each milestone; Vorstand presentations framing governance choices with options, risk and cost; a sequenced stakeholder communications plan covering staff, board, funders and partners; and the design and hand-over of a full change programme with internal owners.
Outcome
A redesigned operating structure, an agreed division of responsibility between board and executive, and a change roadmap carried internally. Crisis resolved without public escalation.
[PLACEHOLDER: specific outcome metric - participation rate, timeline, retention]