Track 02
Structure, process and technology change quickly. Behaviour does not. My work sits at that gap - designing programmes that hold in the middle of the organisation, where most change fails.
Approach
I start with the decision architecture: what is actually changing, who owns it, and what the organisation is being asked to stop doing. From there the programme is built backwards - milestones, dependencies, communications and the leadership behaviour required at each stage. Coaching training matters here: the resistance that derails change is rarely irrational, and it is usually the most useful signal in the room.
Three decades of line responsibility means I have been on the receiving end of change programmes as well as the designing end. That shapes what I will and will not put in front of a workforce.
Operating principles
A programme that clears the steering committee but stalls in the third layer of management has failed. Adoption is designed in from the first workshop.
Every change removes something - status, certainty, a way of working. Programmes that stay silent about the cost lose credibility early and never recover it.
Who hears what, when, and from whom is a structural decision, not a comms afterthought.
The measure of the work is what continues after I stop attending the meetings.
Built and led Leader4Leader, a peer coaching program for middle managers, and served as one of the first volunteer trainers for a company-wide Cultural Change Program - over twenty sessions on DEI and collaboration.
Examples
Redesigning roles and reporting lines in an organisation whose staff joined for mission rather than pay - where a conventional efficiency narrative would have destroyed trust. The programme was framed and communicated around mandate and impact instead.
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Supporting an executive team through the departure of a long-tenured leader: clarifying interim decision rights, rebuilding team contracts, and preparing the organisation for a successor rather than waiting for one.
[PLACEHOLDER: client sector, scale and result]